Posted by Dave Hill on July 30, 2009, 10:35 pm, in reply to "Re: Bad posting #"
Crikey Sean
Nail hit firmly on the head there mate.
The one point that you make that I like to highlight is the time taken to accurately pin a fault down is (& I am shouting) IS CHARGEABLE!!!. Why guess for a tenner, when you can test for an hours labour?
It is all too tempting to look for a fast answer in the heat of the moment & I would call anyone a liar if they said they have never rang a "mate who knows" when they are in a tight spot.
Its a balancing act as usual. We can't expect Joe public to pick up the tab for our ignorance or lack of experience on new systems. But I do think it is reasonable that they should carry some of the burden of the reasonable costs that are run up, when we fumble our way through the maze of possibilities.