I did not say that manufacturers own the dealerships. The main dealers have access to all the information and tools from the manufacturers to fix their vehicles and the reasons of in-experience and sales targets should not come into it. A person with a Ford vehicle should be able to take it to a Ford dealership and with all their resources get the vehicle repaired properly. Or perhaps I am being naïve? This sort of thing gives our industry a poor reputation but well done to Shane for salvaging this unacceptable situation.
Regards
Pete M
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