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Ford Mondeo 2.0 TDCi 2004 - Main dealer misdiagnoses #

Posted by Shane Gray on March 16, 2013, 3:23 pm

Year of Manufacture *: 2004
( Optional ) Engine Code or CC: 2.0 tdci

Hi all,
Customer brought this one into me after been to main dealer.
They diagnosed and fitted 4 x injectors and fuel pump regulator , with a bill of over £1000. Car still misfiring on cylinder 4 . So I got out the picoscope and done I relative compression test and guess what cylinder 4 down 50% compared to over cylinders . Told customer will need to remove head to fix, or fit secondhand engine at a cost of £1000. Customer very angry and trying to get refund from ford.
"best of luck" will let you no what they say.
Shane

Re: Ford / mondeo - main dealer misdiagnoses

Posted by Pete Mutlow <iframe src='https://members4.boardhost.com/ukautotalk/info/user=UKAT1569' width='330' height='300' border=0 style='border:none;'> on March 16, 2013, 8:33 pm, in reply to "Ford / mondeo - main dealer misdiagnoses "
Peter Mutlow

I am puzzled by this sort of thing which appears to be a common occurrence. A customer takes his vehicle to a main dealer which after all is the company that built the car in the first place, pays a load of money without getting the car fixed..... and then goes elsewhere! Why doesn't the customer make suitable remonstrations there and then with the dealership? This fella has parted with over a £1000 which sounds as though was wasted money and then walked away? Perhaps I am not living in the real world, but I know I would not let that happen to me. This customer should take the dealership to the Small Claims Court and claim all his money back....and more!

Regards

Pete M

Re: Ford / mondeo - main dealer misdiagnoses

Posted by Malcolm Probert <iframe src='https://members4.boardhost.com/ukautotalk/info/user=ukat3493' width='330' height='300' border=0 style='border:none;'> on March 16, 2013, 9:11 pm, in reply to "Re: Ford / mondeo - main dealer misdiagnoses "
Malcolm Probert

"A customer takes his vehicle to a main dealer which after all is the company that built the car in the first place". That is generally not true. Most manufacturers do not own any dealers in the UK. Yes, there is the Ford Retail Group, but they are 'just a handful'. Most dealers are companies who represent the manufacturer, and they can be 'sacked', after a period of notice.

I wonder, if in this case, if the car was much older than usual, in the Dealership? Was the job given to a relatively in-experienced operative? Was the Dealership of such a size that (real)customer care is placed well below sales targets?

Might we ever know the original fault codes?

Re: Ford / mondeo - main dealer misdiagnoses

Posted by Pete Mutlow <iframe src='https://members4.boardhost.com/ukautotalk/info/user=UKAT1569' width='330' height='300' border=0 style='border:none;'> on March 17, 2013, 11:59 am, in reply to "Re: Ford / mondeo - main dealer misdiagnoses "
Peter Mutlow

I did not say that manufacturers own the dealerships. The main dealers have access to all the information and tools from the manufacturers to fix their vehicles and the reasons of in-experience and sales targets should not come into it. A person with a Ford vehicle should be able to take it to a Ford dealership and with all their resources get the vehicle repaired properly. Or perhaps I am being naïve? This sort of thing gives our industry a poor reputation but well done to Shane for salvaging this unacceptable situation.

Regards

Pete M

Re: Ford / mondeo - main dealer misdiagnoses

Posted by Lee Mackinosh <iframe src='https://members4.boardhost.com/ukautotalk/info/user=UKAT1348' width='330' height='300' border=0 style='border:none;'> on March 17, 2013, 1:04 pm, in reply to "Ford / mondeo - main dealer misdiagnoses "
Lee Mackintosh

I don't use and never have used the Ford IDS system but have used the older WDS system and i'm fairly sure you can do a relative compression test or at leat a power balance test from with in the tool menu.

With this option wouldn't or shouldn't they have been able to notice a specific cylinder issue.

Then move forward onto a mechanical issue such as a comression test.

thanks
lee

Re: Ford / mondeo - main dealer misdiagnoses

Posted by Malcolm Probert <iframe src='https://members4.boardhost.com/ukautotalk/info/user=ukat3493' width='330' height='300' border=0 style='border:none;'> on March 17, 2013, 4:16 pm, in reply to "Re: Ford / mondeo - main dealer misdiagnoses "
Malcolm Probert

Poor diagnostic methods are, of course, not the preserve of dealership workshops. It would seem that no 'specialist' knowledge needed to be required for this concern on a 9 year car which is hardly an uncommon model. That is what leads me to suggest that the job was given to an inexperienced or unmotivated member of the workshop team.

I believe many dealerships operate with 'an eye' on maximising invoice 'value'.

Naivety - surely not Peter? How many times do we read of such cases, where the 'nuclear option' is employed initially?

It will be interesting to follow this case further.

Re: Ford Mondeo 2.0 TDCi 2004 - Main dealer misdiagnoses #

Posted by Graham Bullock <iframe src='https://members4.boardhost.com/ukautotalk/info/user=UKAT2744' width='330' height='300' border=0 style='border:none;'> on March 18, 2013, 11:09 pm, in reply to "Ford Mondeo 2.0 TDCi 2004 - Main dealer misdiagnoses #"
Graham Bullock

I wonder what Motor Codes would have to say about this?

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