Posted by Andrew Walch on February 21, 2014, 8:25 am
Year of Manufacture *: n/a
Hi all,
Not sure if this is the correct place to post this question but would really like some guidance.
Have had a local national tyre bay fit new tyres to a vehicle with recently fully refurbished alloy wheels. After collecting the vehicle I noticed that the balance was terrible at 50 mph - severe shake through wheels. Called tyre bay and they agreed to sort it out. They did as promised but this time it was found, although not immediately, that they have hammered on weights resulting in rim damage. Customer -really- unhappy. It has removed the finish and will now lead to corrosion and unsightly looking wheel, hence reason for refurb in the first instance.
They have admitted doing it but said they had no option. Am I able to make a claim for the damage. The customer wants this sorted out. I feel as though I am responsible as they left the vehicle with me
Would appreciate any pointers on this.
Many thanks, Andrew
Re: Knock on wheel weights
Posted by Keith Simpson on February 21, 2014, 11:20 am, in reply to "Knock on wheel weights"
Hi Andrew the customer has every right to claim for damages from you. He can only claim from you and not the third party. You then would claim your losses from the third party.
I would give the third party every option to put things right first, if they refuse I would foot the bill to make good for the customer and your reputation. This would then get the customer out of the equation with no love lost.
I would then start a case in the small claims court. If you went through your insurers the matter will take months to sort out and your customer won't be very happy waiting.
Keith
Re: Knock on wheel weights
Posted by Lee Mackintosh on February 22, 2014, 12:51 pm, in reply to "Re: Knock on wheel weights" Lee Mackintosh
Couldn't they have used stick on alloy weights or was it a steel rim or something unusual.
On our wheel balancer (which is old and basic) you have the option to stick weights behind spokes which I have never done though so more modern machines I guess are more sophisticated.
I also find some of the zinc alloy clip on weighrs to be poor quality and break when fitted anyway.
Re: Knock on wheel weights
Posted by aidan birley on February 22, 2014, 1:22 pm, in reply to "Re: Knock on wheel weights" Aidan Birley
Hi
What was the quality of the refurbishment ? Most I have seen have been little more than a flash coat of paint on a poorly prepared wheel.
The tyre bay is picking up the cost of refurbishing the wheel!!!
The wheels have been balanced by them before and they have used stick-ons with no problem. What it seems like has happened is that they have damaged the rim and have tried to hide it with knock weights. The damage wasn't obvious at first due to the eye being drawing purely to the monstorous weights they had fitted.
The refurb was done professionally, not just a flashover and the cost of doing each wheel reflects this. As you say, most are just blown over and are not durable at all.
on February 21, 2014, 11:20 am, in reply to "