I think the problem here is a lack of experience on particular jobs.
Yes there are some jobs that are way out on book times, but most can be done within time if you have done many on that particular model.
Take for example the injection pump belt on a TDV6 Disco 3, quite a few garages have phoned me saying how do they change it, the've been on the job three hours & haven't got it off yet.
The book time is 1.2hrs & it can be done in that time. But I have had to do lots to speed things up to know how to do them... I think the first one took me about three hours!
So, in many cases the customer is paying for the garages lack of experience.
rgards
Steve
Regards
Steve
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