That’s a good question, and it really depends on your team structure and call goals. I used both in two different campaigns: one B2C and one B2B. Predictive dialers are incredible when you have a large call center and need to burn through thousands of low-priority leads—like cold leads that haven’t been touched in months. It minimizes agent wait time by dialing multiple numbers at once and routing answered calls only. But I had issues with dropped calls and awkward timing when prospects answered and there was a delay before an agent responded—some just hung up.

On the other hand, the power dialer worked better for our B2B campaign. It dials one lead at a time per agent, so you avoid the awkward pause and the risk of the system hanging up on a lead. If you’re dealing with warm leads or more complex conversations, this is a much safer and more professional approach. I’ve actually been using the system from https://autodialersystem.app/
and found their power dialer option to be stable, easy to configure, and especially useful when you want more control per call. They offer both options if you want to test what fits best.