Mercedes Benz - Ordering new keys (Ireland) #Archived Message
Posted by Alan Kane on November 24, 2008, 7:01 pm
Hi,
The Mercedes distributor in Ireland has introduced new rules. As of today, no Mercedes key can be ordered unless the car is in the dealer workshop. The parts dept can now only supply keys to its own service dept. The parts dept have been told that they will be audited on a regular basis and if they are caught out then they will no longer be supplied, not sure I can see that happening though. This is also going to be extended to cover all security related parts eg EIS/EZS coding keys, engine modules etc.
I had an order for EZS, 2 keys, and coding key refused. A sales trade customer had an additional key order refused. A trade customer had 4 replacement keys order refused. While I was at the counter a customer on the phone was refused a key.
I would be surprised if this is limited to Ireland. Anyone else hear about this.