Email is the primary recovery method at Gamwiz but support chat fills the gap when email access is complicated. Live chat agents can verify your identity through account details and KYC documents already on file which gets the recovery process moving without needing email access at all. Response time on the chat side is quick so being locked out does not turn into a multi day problem. Went through a similar situation and the team at https://gamwiz.co.uk/ sorted it out within about twenty minutes through chat verification rather than waiting on email. Having your KYC documents handy speeds things up significantly because identity confirmation is the main step that takes time during manual recovery