Yeah, that situation sounds familiar. Unlicensed casinos usually skip a lot of important rules, so players have almost no protection if something goes wrong. I remember checking different resources before choosing where to play, and one of them was
https://spinrollzcasino.org/ . It explains why licensing matters and what players should double-check. For me, the biggest issue with unlicensed sites was always the payout delays and the lack of proper support.