Posted by Urvashi Sharma on 10/10/2025, 1:39 am
Salesforce CTI Integration plays a crucial role in enabling better omnichannel support by connecting voice, SMS, email, and digital channels within Salesforce. With CTI, agents can handle calls directly from the CRM, access customer history instantly, and provide consistent, personalized service across all touchpoints. The Salesforce CTI Integration also automates call logging, reduces manual effort, and ensures faster response times.
Message Thread
« Back to index