Salesforce CTI Integration boosts efficiency by connecting phone systems directly with Salesforce CRM. Salesforce CTI integration enables agents to handle calls seamlessly within the platform, with features like click-to-dial, automatic call logging, and screen pops displaying customer details instantly. By eliminating manual tasks and providing real-time insights, CTI helps teams respond faster and deliver more personalized service. Managers can track call metrics, monitor performance, and optimize workflows for improved productivity.