I disagree with the way Ms. Fulani has handled this situation. She could have quietly approached the Palace staff, explained her concerns and suggested a meeting with Lady Susan to discuss with her why she was offended and upset, Lady Susan could have had the opportunity to apologize in person and the Palace as well. This was the perfect opportunity to address an incident of racism and work through it and educate Lady Susan and the staff as well. Ms. Fulani didn't even do that...she ran to the press instead. She knew full well that this would be a juicy story. She blindsided the Palace. The best is her statement yesterday that she "didn't want Lady Susan vilified". She knew very well the press would do just that and Lady Susan would be vilified as a horrible human.
Ms. Fulani dealt with an elderly woman who did the wrong thing and more than likely was upset, but she could talk to and perhaps, change her behavior. Lady Susan may still have resigned, don't know. It wasn't as if she was dealing with a hard core white supremacist.
Now we have the lawyer piping up, did he do anything in regards to the Palace..no, but he can sure pipe up to the press.
I deplore the actions of people who experience a wrong and state something has to be done, but don't work towards education/solutions. Who prefer to shout to the press and sit back on their laurels as victims.
Sorry, William doesn't owe Ms. Fulani an apology, he wasn't at the function.