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Posted by Thinkster on October 25, 2005, 3:48 pm 1. When programming speed dial, I have to put in a '9' for it to grab an outside line. It always grabs C06 even if C01, C02 are free. I've tried using 82,83 before number, but it says "not assigned". How can I get it to use CO1 or CO2 as the outside line? 2. Using Trunk service, how can calls on C07 & C08 be directed straight to a paticular voice mailbox (116) if call is Ring/No Answer. Currently it goes to custom service menu 10 which after timeout period then goes to VM Box 116. I want to eliminate the Custom service menu on these lines. Will this mess up anything with intercept routing? 3. Is it possible to program a flex key so that receptionist (Ext. 101) can get into general voice mailbox (mailbox 500)? And is it possible for her Message Waiting light to light up when there are messages in 500 even though she is the 'owner' of mailbox 101? 4. When setting up a new voicemail box, how do I ensure that the message wait light works properly. As I setup mailbox 116 and the MW light does not come on when new messages have arrived. 5. Using Custom Servie Menu 1 (which is currently the main greeting) that picks up via intercept routing for C01,C02,C04,C06 if I program Digits 1 through 5 to transfer to paticular extensions, the caller hears "please wait" and the call is never transfered and is just hung in the system. If I program digits 1 through 5 to transfer to mailbox, that works fine. If I program digits 1 through 5 to transfer to an extension that doesn't have an "owner" like the break room or conference room, that works as well! So what's the trick to have it transfer to an 'owned' extension? 6. CFOS (Call forward outside system): This works if call is coming from inside (extension/intercom call), but I would like it to work if Any incoming call on C04 is Ring/No Answer to be able to forward to a paticular persons cell phone without having to use call forward service through the phone company. 7. That's all... Again, any help is appreciated as I'm not an expert in this stuff and the original phone system adminstrator had recently passed away so I'm trying to help them out..
I figured instead of posting multiple messages, I'll just post this one with multiple questions. If anyone can answer ANY of the questions, it would be greatly appreciated!
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