[ Post a Response | Panasonic Phone System Forum ]
Posted by John Hook on January 14, 2006, 1:03 am, in reply to "Re: KX-TVA50 Problems" Please provide the specifics of what you're trying to do with your Custom Service menu. When you say that certain callers are being disconnected - have you spoke with these callers? Does this happen every time they call from a certain number -or- are they pressing keys when the Custom Service greeting is playing? Generally, unless you have intelligent call routing (based on incoming CallerID) configured AND your PORTS are all configured for the same prompts/Custom Service menu, the incoming calls should all be handled the SAME way. If callers are randomly pressing keys on their telephone, then you MUST trap invalid keys from these users. What I've done is created an additional Custom Service menu with a recorded greeting "Invalid Selection" - then placed this Custom Service option on ALL/ANY keys that are NOT assigned in my top-level Custom Service menu. End-User Support from Panasonic Hope all this helps. Panasonic relies on their authorized resellers (such as AbleComm) to provide end-user tech support.
Stanley,
-------------------------------
Unless you are a Panasonic dealer, don't hold your breath waiting to hear back from Panasonic. I say that because I've never been able to get useful end-user support directly from Panasonic. Generally, you just sit on-hold with Panasonic FOREVER! If you're lucky enough to get through, you're basically dealing with a Customer Service rep who can only handle basic requests - such as returns, orders, etc. Your best bet it to deal with a knowledgeable Panasonic VAR.
Responses: