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Posted by John Hook on January 6, 2006, 5:19 am Here's the problem I'm having. The transferred calls are placed on hold for 60 seconds (via TVS125's on-hold settings). After that 60-second, on-hold/ring-no-answer period, the caller is being sent to the general auto-attendant "Sorry, no one is available to ..." and they're left the default option of leaving a message in the System Manager's mailbox (#998), call another extension, call the Operator, etc.. Is there ANY way I can configure my system(s) to force these no-answer calls sent to a call-answer group to leave a message in a specific user's mailbox? Right now, I'm having to MANUALLY forward these System Manager mailbox (998) to our company's general delivery mailbox. Basically, I want to prevent ANY incoming caller from EVER getting that "Sorry, no one is available..." system message. This is ONLY an issue when using my DAY MODE Custom Service menu structure where calls are forwarded to that TAW848 incoming call answering group extension. I've tried changing several settings on both my TVS125 & TAW848 with no luck. I welcome a reply from anyone out there who has a solution to this problem Thanks
I have a TAW848 connected to a TVS125 using DPTS (digital) integration. I'm answering all calls using Custom Service menus which I have built. One of those Custom Service menus transfers calls to a call answering extension group on my TAW848 such that the incoming calls sent from the TVS125 ring on several extensions simultaneously.
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