Let me tell you how your complaint would be handled by me.
What was the location? Did you get the number? No, can you describe the driver? Well, thank you for calling, I'll remind my employees to drive safer. I'm not doing any more.
2nd scenario. What was the location? Did you get the number? Oh, it was 5903? Tell me again what happened. Can I get your name? If that's a no I'll ask the employee what happened if it was serious issue and usually that's the end of it. If it's one of my good employees I tend to ignore it because I don't know you and I deal with let's say "unusual" callers. If the employee has a past history of what you describe, I'll have a serious discussion but really can't take disciplinary action on a anonymous "he said she said".
Now if you will give me your name and phone number I can take action if your complaint checks out and it is serious.
At one time in my career I had about 125 employees driving marked trucks, mostly dumps with heavy duty snow removal equipment during the winter. Every last truck was on the road this past week around the clock. I know, it's tough to get a number during the winter
For 10 years I had to deal with complaints about those employees. 99% of the time, there was the complainant's version and the employees version, the truth was somewhere between the two. Both tend to slant their version in their favor.
In our organization it's easy to get to talk to a higher level supervisor, call the main number and with one transfer you will get me or someone at my level in the organization. With CN, good luck.
Without a truck number just be content thinking, that guy is driving like an idiot. I will laugh if he's in the ditch further down the road.
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